Safety and Security
Is there a cloakroom / will I get in with my bag / helmet / suitcase?
For some shows we will operate a cloakroom, this does not apply to all shows so please check the individual event pages before you arrive. We ask that large bags / suitcases etc are not brought into the venue and you may be refused admission if you attend with them.
Will there be security?
For most shows security searches are in place. We really don’t want to slow you down getting in so if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag.
Do I have to stay sat down in seated areas?
Our advice on this one is please be aware of the people around you if you are getting up and dancing then they may not be able to see. For safety reasons please do not get up and dance in the first two rows of the balcony.
Why do you remove lids from bottled water?
This is done for safety reasons and is now common practice across concert venues
Will it be loud?
It depends on the event but if it’s a music concert then yes! However if it is too loud for you then please ask a member of staff for ear plugs and they will be happy to provide some.
Do children need ear defenders / do you supply ear plugs?
We can supply ear plugs, however we advise against Children using these. It is your responsibility to provide noise reduction equipment for children
Can I bring my medication with me?
If you are bringing medication then please let our staff at the door know as you arrive.
Can I bring my camera / iPad / selfie-stick?
Professional cameras cannot be used at the venues. At some shows the artist will insist on no photography. The venue policy as standard is no filming or photography. Please do not bring ipads or selfie sticks as these will be confiscated by our staff.
Can I bring my own food and drink?
No, This also applies to chewing gum. You and your bags may be searched and items removed.
Can I leave the venue and come back again between the acts?
Unfortunately not – we operate a no “pass out” policy for safety reasons
Can I crowd surf?
We would advise against it (especially at a seated concert!). Sometimes an act will specifically ask for crowd surfers to be removed from the venue so it’s best to avoid it completely
Will there be strobe lighting or pyrotechnics?
Some shows will use strobe lighting and stage effects, again we may not know until the day of the show. As a rule, most music shows will use strobe lighting.