In line with official Government advice stipulating the closure of theatres to help slow the spread of Coronavirus, we have postponed shows at both venues, closed both buildings and reduced our phone line opening hours from 10am – 1pm Monday to Friday. For more information on the status of shows and events please click here.
If you have booked a ticket for a performance in our Autumn/Winter 2020 season, our Box Office team will contact you to discuss your booking.
We’ll be back with you in person as soon as we can.
Spoil your friends and family and let them decide what to see with our gift vouchers. Gift vouchers are available to purchase online here or from our Box Office in person or by phone and used towards buying tickets for any of our shows.
Vouchers remain valid for a year from purchase date.
Parents will be expected to accompany children under the age of 16 who are attending concerts with no age restrictions.
Babe in Arms – Children aged three and above will require a ticket to attend the majority of our shows, while those under three go free if sitting on a parent or lap. When a show is aimed specifically at pre-school audiences, children younger than three may require a ticket. This will be detailed in the event information section but please contact our Box Office for advice on a particular show if you are unsure.
Discounts are offered on some events for school bookings for groups of ten or more with reserve now and pay later options available. Please call the box office for more information on 01254 582579 option 1 and to discuss reserving seats. Risks assessments will be provided for your visit.
National Theatre Tokens can be purchased from the box office which can be used at 240 venues nationwide including towards purchases for shows at King George’s Hall and Darwen Library Theatre. Click here for further information
Discounts are offered on some events for groups of ten or more with reserve now and pay later options available. Please call the box office for more information on 01254 582579 option 1 and to discuss reserving seats.
BwD Venues are now issuing e-tickets.
E-tickets will be sent to you immediately via email. You may print them out or present them on your mobile device. Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance. You will have as many pages as you have bought seats (1 page = 1 ticket), so, you can give each member of your party their ticket in advance and arrive separately if required.
Our E-tickets present a unique bar code. The validity of the tickets is checked and registered at the entrance of the room with a bar code reader. Only the first person who presents the ticket will be admitted entrance. They are presumed to be the lawful holder of the ticket. In these conditions, the photocopies, imitations and counterfeitings will not be accepted.
Please keep your tickets in a safe place and with you until the end of the performance. Each ticket is only valid for one admission and should not be duplicated. Our staff will be aware immediately if more than one copy of the same ticket is used. Unauthorised duplication renders the ticket void.
If you do not receive your confirmation email or if no ticket is attached, please email email@example.com with your booking reference if possible.
You can purchase from home; and get your tickets instantaneously, without waiting to receive them by mail, or without having to collect them from the Venue.
You can purchase your tickets at any time, from any place; you just need internet access.
You don’t need to print them to so you can store them digitally and present the bar code on your phone – a step better for the environment.
You are less likely to lose them. We’ve all booked in advance and put them in a safe place!
We have partnered with Booking Protect to offer you personalised refund protection for your bookings. Tickets are exempt from statutory cancellation rights which means that you are not entitled to cancel your tickets after purchase. However, purchasing refund protection enables you to get a full refund of the purchase price if you or anyone in your party is unable to attend due to the circumstances set out in this link.
You have 14 days to cancel any refund protection your purchase through our site. Please contact our box office team on 01254 582579 and they will process that for you.
You must log into www.bookingprotect.com and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the booked event.