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Booking Information
Our small, friendly Box Office team work across both theatres and will be more than happy to help with ticketing enquiries, information and feedback.
How to Book
By telephone: Book tickets by calling 01254 582579
By email: BwDVenuesBoxOffice@blackburn.gov.uk for all ticketing enquiries or BwDVenuesEvents@blackburn.gov.uk for all other enquiries
In person: The Box Office counter inside King George’s Hall’s Reception is open from 10am – 2pm Monday to Friday, and 9am-1pm Saturday.
Gift Vouchers
Spoil your friends and family and let them decide what to see with our gift vouchers. Gift vouchers are available to purchase online here or from our Box Office in person or by phone and used towards buying tickets for any of our shows.
Vouchers remain valid for a year from purchase date.
Families
Parents will be expected to accompany children under the age of 16 who are attending concerts with no age restrictions.
Babe in Arms – Children aged three and above will require a ticket to attend the majority of our shows, while those under three go free if sitting on a parent or guardians lap. When a show is aimed specifically at pre-school audiences, children younger than three may require a ticket. This will be detailed in the event information section but please contact our Box Office for advice on a particular show if you are unsure. For show’s that have family tickets available, this only applies as 2 adults and 2 children or 1 adult and 3 children, only a maximum of two adults are included in a family ticket.
Schools
Discounts are offered on some events for school bookings for groups of ten or more with reserve now and pay later options available. Please call the box office for more information on 01254 582579 option 1 and to discuss reserving seats. Risks assessments will be provided for your visit.
Theatre Tokens
National Theatre Tokens can be purchased from the box office which can be used at 240 venues nationwide including towards purchases for shows at King George’s Hall and Darwen Library Theatre. Click here for further information
Groups
Discounts are offered on some events for groups of ten or more with reserve now and pay later options available. Please call the box office for more information on 01254 582579 option 1 and to discuss reserving seats.
E-Tickets
BwD Venues are now issuing e-tickets.
How do E-tickets work?
E-tickets will be sent to you immediately via email. You may print them out or present them on your mobile device. Each ticket is only valid for admission once and should not be duplicated. Keep your e-tickets in a safe place and with you until the end of the performance. You will have as many pages as you have bought seats (1 page = 1 ticket), so, you can give each member of your party their ticket in advance and arrive separately if required.
Our E-tickets present a unique bar code. The validity of the tickets is checked and registered at the entrance of the room with a bar code reader. Only the first person who presents the ticket will be admitted entrance. They are presumed to be the lawful holder of the ticket. In these conditions, the photocopies, imitations and counterfeitings will not be accepted.
What if I print out more than one copy or photocopy my ticket?
Please keep your tickets in a safe place and with you until the end of the performance. Each ticket is only valid for one admission and should not be duplicated. Our staff will be aware immediately if more than one copy of the same ticket is used. Unauthorised duplication renders the ticket void.
What if I do not receive my confirmation email or ticket?
If you do not receive your confirmation email or if no ticket is attached, please email boxoffice@bwdvenues.com with your booking reference if possible.
What are the advantages of the E-Ticket?
You can purchase from home; and get your tickets instantaneously, without waiting to receive them by mail, or without having to collect them from the Venue.
You can purchase your tickets at any time, from any place; you just need internet access.
You don’t need to print them to so you can store them digitally and present the bar code on your phone – a step better for the environment.
You are less likely to lose them. We’ve all booked in advance and put them in a safe place!
Refund Protection
We have partnered with Booking Protect to offer you personalised refund protection for your bookings. Tickets are exempt from statutory cancellation rights which means that you are not entitled to cancel your tickets after purchase. However, purchasing refund protection enables you to get a full refund of the purchase price if you or anyone in your party is unable to attend due to the circumstances set out in this link.
Cancellation of refund protection
You have 14 days to cancel any refund protection your purchase through our site. Please contact our box office team on 01254 582579 and they will process that for you.
Requesting a Refund
You must log into www.bookingprotect.com and fill in and submit the Refund Application Form as soon as possible after becoming aware of circumstances that may lead you to request a refund but no more than 45 days after the booked event.